Returns

Just Jewelry strives to provide beautiful, quality products at exceptional prices. However, on occasion manufacturer defects do occur and therefore, Just Jewelry offers a 90 day customer replacement policy for manufacturer’s defects. Under this policy a customer can return any item found to have a manufacturer’s defect directly to Just Jewelry for repair/replacement. Normal wear or accidental breakage by the customer is not covered by our return policy. Any items tarnished or discolored from chemicals (hairspray, perfume, etc.) are not covered by our return policy. Watch faces cracked or shattered are not covered by our return policy. If the item is returned to Just Jewelry within 30 days of purchase, the shipping/handling fee will be waived. Any item returned after 30 days and up to 90 days will be assessed a $5.00 shipping/handling fee. All customer returns must be accompanied by the damaged item, a completed Just Jewelry Customer Replacement form and a copy of the Just Jewelry Sales Receipt. Customer replacements will not be processed without these items. Upon receipt, Just Jewelry will repair or replace the item and mail it to the customer. Customers should allow up to 2 weeks for processing.

Just Jewelry Customer Replacement form